Brexit Impacts to Sales and Shipping
Quick update for all customers to see how Brexit changes may impact their shipping. For any support after reading this article email firstname.lastname@example.org
The TL:DR for this update is that most things will continue as normal from a customer perspective
OUR NEW CUSTOMS AND DUTY SYSTEM IS NOW ENABLED ALLOWING EU CUSTOMERS TO PAY DUTIES AND TAXES AT THE TIME OF SALE AT CHECKOUT FOR ALL PURCHASES. THIS MAKES IT THE SAME AS PRE-BREXIT ORDERS.
UK Customers - No impact, sales and shipping continues as normal
Customers not in the UK or EU (EU = European Union) - No impact, sales and shipping continues as normal
Customers in the EU (EU = European Union) - Please check carefully to determine what the impacts may be depending on your order status:
|When did you Order||When is it Shipping||Impact||Status|
|In 2020||In 2020||No Impact - all orders shipped||N/A|
|In 2020||In 2021||VAT paid at time of sale - customer will not experience VAT at time of delivery (see note 1 for more details) and is guaranteed (now defunct as we are in 2022)||N/A|
|In 2020||In 2022||VAT paid at time of sale - All items will be shipped as Duties and Taxes paid. (see note 2)||Live|
Customers who ordered in 2020 and have the item shipped in 2021 OR 2022 will not incur VAT or Duty at the time of shipping. This will be billed back to Prototypist if applicable, and delivery will take place as normal. This will be achieved by shipping all items as 'Duty and Taxes Paid' with DHL, rather than the standard 'Delivery at Place'. Shipping items in this manner puts the exporting company as the responsible party for any fees raised during import to EU countries.
For 2022 we are still shipping all pre-Brexit orders as duties and taxes paid. All orders shipped so far have billed Prototypist correctly, however there have been a small number of orders (approx 0.03%) where the customer has been billed as well. As Prototypist has paid VAT twice on these orders (once at time of purchase and once at time of shipment), there is a very small chance that these shipments will incur additional fees even where we pay the VAT and duties during export as well. During investigation it appears that this is down to certain EU countries discretion and will be something the customer needs to pick up with local authorities as we cannot act on your remit due to Data Protection. It has currently affected less than 10 orders in over 18 months of operating in this way.
For orders made in 2019/2020 (pre-Brexit) we can only offer the VAT promise on goods that ship prior to the end of 2022. If manufacturer delays put those products to 2023 we will not be able to cover the VAT. We will do our utmost to ensure this impacts as few customers as possible but we can only cover the guarantee for 2 calendar years post Brexit.