Shipping policy

What is your return policy?
- As a rule, I don’t accept returns due to the nature of these products. If you have a problem with your order, please email me and I will do the best I can to help out. If there are extenuating circumstances, return authorisation will be granted on a case-by-case basis. This does not affect your statutory rights. Customers must arrange return shipping themselves.
- Please email jae@prototypist.net to arrange a return.
Can I buy across multiple Group Buys or Pre-Orders in one order to save on shipping?

The store wont stop you doing this however it is requested that you do not do so. There is a disclaimer at the bottom of every GB and Pre-Order page asking you not to do this.
If I see the order with items from multiple Group Buys I may cancel it outright.
If it slips through - non of the items will ship until they are all available.
In orders like this there may be a storage charge for items that have to wait to ship in the warehouse for longer than 4 weeks.

Can you offer cheaper shipping?
- No, the shipping prices that are shown are directly pulled from DHL and are the actual price. These are the cheapest prices I am able to get at present.
What is your processing time?
- I usually am able to ship out within 2-3 business days for in stock items; Group Buys usually within 14 days of receiving all parts, although often this is in less than 3 working days.
- Royal Mail shipping notifications for UK orders before 3pm will arrive within 3 working days (i.e shipping before 3pm on a Monday will arrive, Tuesday/Wednesday/Thursday). This is not a tracked service.
- Royal Mail shipping notifications for UK orders after 3pm will arrive within 3 working days starting the day after (i.e shipping after 3pm on a Monday will arrive, Wednesday/Thursday/Friday). This is not a tracked service.
- Royal Mail shipping notifications for International Orders can take up to 28 days to arrive and only offer partial tracking.
- DHL Notifications will be fully trackable and should arrive within 48 hours.
Will you mark down the value of my order for customs?

No.
Customers are responsible and accountable for all import fees, customs fees, duties and courier fees directly (Except for customers in the UK and EU where these are accounted for at checkout). Please ensure you are aware of your countries import fees when you order.

Yes you can. Please log into your account (https://prototypist.net/account/login), update your address, then email me at jae@prototypist.net with a list of order numbers you need updating.
Please also include proof of your change of address such as updated Utility bill or other official document to ensure compliance with Data Protection rules.
I will complete this within 3 working days.
Please note that depending on where you are changing the address to, there may be additional shipping charges. Address changes will not be permitted for Group Buy Orders that have arrived at the warehouse.

We try to answer emails within 3 business days. Please send another email if you haven’t heard back after 2-3 business days. Sometimes I miss an email every now and then. I apologise for that!

I sent you a reddit/discord/Instagram message, but I haven't heard back? What's going on?

While I try to respond to every reddit/discord/Facebook message, I am not always able to reply. Always use email to get in touch with me.

Yes - if you request an amend (add or remove an item for example) within 7 days of the order via email, your original order can be amended. If we remove an item a 7.5% re-stocking fee will be applied due to fees incurred from our payment providers for international customers.
If you make a second order to add items - I cannot merge these orders to remove delivery costs, always email first and ask to amend an existing order.
Note - we cannot add In Stock items to Group Buy or Pre-Order Orders / shipments. In Stock items must be purchased separately.